TIẾNG VIỆTSafeguarding your personal data and earning your trust are core priorities for us. All collection, use, and processing of your personal information are conducted strictly in accordance with this Privacy Policy.
1. What We Collect & Why
To deliver a seamless booking experience and protect your rights as a valued guest, we collect essential details when you register or utilize our services—including your full name, email address, phone number, and mailing address.
This information is utilized for the following core purposes:
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Booking Management: To verify reservations, arrange requested travel services, and process transactions securely.
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Customer Care & Assistance: To resolve inquiries, address feedback, provide technical guidance, and keep you informed about your interactions with us.
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Tailored Experience: To customize our recommendations and service offerings to better align with your individual preferences.
2. Scope of Information Usage
Your personal data is handled with maximum care and is strictly limited to necessary operational activities, including:
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Delivering and fulfilling requested products and services.
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Sending essential communication updates regarding your account or bookings.
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Preventing fraudulent activities, unauthorized account access, and identity misrepresentation.
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Reaching out to assist you directly in urgent or exceptional circumstances.
We pledge never to use or share your personal data for any purpose unrelated to service fulfillment and direct communication without your consent.
3. Data Retention Period
Your personal information will be securely stored on our servers until you manage and delete it directly via your account settings, or submit a formal deletion request. Unless otherwise required or requested, data is retained for a minimum period of two (2) years starting from the date of your most recent transaction with us.
4. Authorized Third-Party Sharing
We adhere to strict confidentiality standards and will never disclose your personal details to outside parties, except in the following necessary circumstances:
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Operational & Logistics Partners: Trusted service providers assisting with tour execution, transfers, or delivery fulfillment (where applicable).
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Payment Gateway Providers: Authorized financial institutions processing secure online payment transactions.
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Legal & Regulatory Authorities: Relevant government bodies when mandatory under applicable laws or formal legal procedures.
5. Data Controller Contact Information
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Company Name: Traveling Around Vietnam Co., Ltd.
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Head Office: No. 12, Alley 129/2, Gia Quat Street, Bo De Ward, Hanoi, Vietnam
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Telephone: +84 985 903 638
For any inquiries, requests, or concerns regarding the collection, processing, or management of your personal data, please contact us directly via phone or email.
6. Managing Your Data & Raising Privacy Concerns
You maintain full control over your personal data. At any time, you may review, update, correct, or request the deletion of your information by logging into your account or reaching out directly to our support team.
If you suspect your personal data has been shared with unauthorized third parties, you have the right to file a privacy concern with us. Upon receiving your notice, our team will immediately investigate the matter, provide a clear explanation, and take swift corrective action to protect and restore your data security.
7. Dispute Resolution & Complaint Mechanism
We are committed to resolving any client concerns fairly and transparently. Any disagreements between the Company and customers will first be addressed through good-faith negotiation. If a mutual agreement cannot be reached, the matter may be referred to the competent People’s Court for legal resolution under applicable laws.
If you believe your personal data has been misused or handled outside the scope of this policy, please submit your feedback or complaint, along with any supporting details - via email to info@vietnamluxurycruises.com or phone at +84 985 903 638. We guarantee an initial response and support action within 24 business hours of receipt.